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If you think I am wrong, keep doing what you are doing. But, if you really want to know how to get the best price, consistently, from your reps - along with the best possible service - follow these five quick and simple guidelines:
• Be honest and open. Tell your reps what you want and all the information that surrounds the project or your business. If they're good (which they should be, why would you want to deal with a bad rep?) they should be able to deliver what you want and keep you competitive in the market place.
• If you are going to price check - which you should - you should always keep your #1 vendor honest. Communication is key. Make sure that they know that you gave an order away to another rep. Be honest, tell them "Hey, their delivery time was better than yours, or their product was better on this one, or the budget was really tight and I needed their savings." That rep should understand and know that even though I am the top vendor in this account, I need to be on my toes at all times.
• Be proactive with your business. Discuss the trends that you are seeing and increases in your business. Work those increases into volumes to get a better price. Everybody wins in theory - more business for everybody and you get a little bit of savings.
• Find out what the goals of your reps are...What are they judged on? If you help them achieve their goals, trust me, they will help you with your pricing and service.
• Pay your bills on time. Your suppliers hate chasing money. I know that you might not be able to control this but you can help. Show some love in this category, communicate with your rep and let them know what you are able to do - it will go a long way.
All true plus printers should really select a house coated and Uncoated paper for volume discounts. If you communicate annual volume, most paper mills will offer a contract or some type of price deviation and overall you will be viewed as a partner and get better service when you're in a jam.
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